The four steps

Step 1: Choose a tier

Use the dropdown to select how many contacts your subscription should cover. Tiers that are too small for your current number of contacts are marked and cannot be selected. You also choose whether you want to pay monthly or annually (if annual billing is available for your tier).

Step 2: Billing details

Enter your company name, address, zip code, city, country, and billing email address. Please note:

  • Is your company based in an EU country outside the Netherlands? Then a VAT number is required.
  • Paying by invoice is only possible if your company is based in the Netherlands.

Step 3: Payment method

Choose how you want to pay:

  • Automatic payment – credit card, SEPA direct debit, or (in the Netherlands only) iDEAL or Wero.
  • By invoice – available for Dutch accounts only.

In this step you'll also see the Auto-upgrade toggle. If you turn it on, your subscription automatically upgrades to the next tier as soon as you exceed the contact limit. If the toggle is off, sending will pause when you exceed the limit. You'll immediately see which tier and price would apply in that case.

Step 4: Confirm payment details

  • For automatic payment: enter your payment details through the Stripe payment form.
  • For invoice payment: confirm your sign-up through a confirmation screen.

After completing the checkout, you'll see a confirmation page in the dashboard.

Trial period

The button label in the final step is "Start 30 days free" if you qualify for a trial period. If you don't qualify, it will say "Start subscription". The free trial is a one-time offer; if you've had a Xendy subscription before, the trial does not apply again.

After subscribing

Once you've subscribed, you can use the dashboard in full. You can manage your subscription, payment method, and billing details afterward via Settings › Subscription.

Frequently asked questions

New accounts must subscribe before they can use the dashboard in full. As long as there is no active subscription, you only have access to the checkout, your billing details, and the Shopify integration.

Yes. After subscribing, you manage your subscription via Settings › Subscription. There you can adjust your tier, change your payment method, and turn the Auto-upgrade toggle on or off, among other things.

Yes. For EU countries outside the Netherlands, a VAT number is required when entering your billing details.

No. Paying by invoice is only available for accounts with a Dutch business address.

Joeri Ras

Written by

Joeri Ras

Founder & co-owner @ Xendy

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