General and definitions

These terms apply to all offers, agreements, and deliveries of Xendy BV, based in the Netherlands. You can reach us at support@xendy.me.

Deviations are only valid if Xendy confirms them in writing. Before subscribing, you'll receive an overview of the chosen terms, price, and billing period.

Definitions:

  • Xendy / We: Xendy BV
  • User / Customer: any natural or legal person who subscribes
  • Services: Xendy's software platform, including features, updates, and support
  • Account: the account you created to access the platform

Subscription terms

  • You choose between a monthly or annual subscription. The subscription period equals the billing period.
  • Canceling a monthly subscription: no later than one month before the end of the current billing period.
  • Canceling an annual subscription: no later than one month before the end of the annual subscription period.
  • Didn't cancel in time? Then the subscription is automatically renewed. No refunds are given if a renewed period has already started.
  • Downgrading is not possible during the current subscription period.
  • Upgrading is possible: the price difference is billed pro rata from the date of the change until the end of the billing period.
  • Changes to the subscription structure or prices are communicated at least 30 days in advance and take effect at the next renewal.

Payments, pricing, and billing

  • Payment is processed via the payment methods listed on the website.
  • Price changes are announced at least 30 days in advance and take effect on the next renewal date.
  • In case of non-payment, Xendy may temporarily block access or terminate the agreement. In case of continued default, collection costs and interest may be charged (in accordance with article 6:96 of the Dutch Civil Code).
  • Incorrect payments made by Xendy will be corrected as soon as possible. Please report incorrect payments within a reasonable timeframe.

Cancellation and termination

  • You can cancel your subscription at any time via the account settings or by emailing support@xendy.me. The cancellation takes effect at the end of the subscription period.
  • Fees already paid are not refunded upon early cancellation.
  • If Xendy terminates the subscription due to a violation of the terms, you're not entitled to a refund for unused periods.
  • After termination, access to your account will be removed. Xendy cannot guarantee access to or recovery of stored data.

Privacy, data protection, and intellectual property

Privacy: Xendy processes personal data in accordance with the GDPR and other applicable legislation. See Xendy's Privacy Policy for more information. Data is not shared with third parties without your explicit consent, unless required by law or necessary for the provision of services.

License and use: Xendy grants you a non-exclusive, non-transferable license to use the platform during the subscription period. Copying, distributing, or selling the software is not permitted. Misuse will result in immediate termination. You may not use the services for illegal activities or sending spam.

Frequently asked questions

No, downgrading is not possible during an active subscription period. Upgrading is possible; the price difference will be charged pro rata.

The subscription is automatically renewed for a new billing period. No refunds are given if the renewed period has already started.

No, subscription fees already paid are not refunded upon early cancellation.

After termination, access to your account will be removed. Xendy cannot guarantee access to or recovery of data stored in your account.

Joeri Ras

Written by

Joeri Ras

Founder & co-owner @ Xendy

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