Your free trial is the start of your subscription. You choose your number of contacts and your payment method, and you don't pay until after 30 days. Until then, you're not committed to anything: you can cancel at any time at no cost.
The free trial is the first 30 days of your subscription. This way you continue without interruption and everything you've set up keeps working. Don't want to continue? Cancel before the end of your free trial and you won't pay anything.
With Automatic payment you do. Your subscription continues after 30 days if you don't cancel. If your company is based in the Netherlands, you can also choose By invoice. In that case, you don't enter any payment details.
No, you pay nothing today. With a card, we only verify the card. With iDEAL | Wero, you confirm €0.01 with your bank — that amount is refunded immediately. With SEPA Direct Debit, you only provide an authorization.
Everything. You have access to all features. Sending to real recipients is possible as soon as your domain is set up. A test email to yourself can be sent right away.
Your subscription automatically converts to a paid subscription with the tier and payment method you chose. The end date of your free trial is shown under Settings › Subscription. For example, if you start on November 6, December 5 is your last free day and your first payment follows on December 6.
Yes. If you pay automatically, you'll receive a reminder by email 7 days before the end of your free trial. The date is also always shown under Settings › Subscription.
Yes, go to Settings › Subscription › Cancel. You can use Xendy until the last day of your free trial, you pay nothing, and there is no notice period.
Yes. Go to Settings › Subscription › Change to adjust your tier and your choice of monthly or annual billing. During your free trial, changes take effect immediately and cost nothing.
If Grow automatically is on, your tier adjusts automatically. During your free trial this costs nothing; after that, you pay the price of that tier. If it's off, sending pauses as soon as you exceed your limit.
No, each company gets one free trial. If your company already had a subscription, you start on a paid plan immediately.
Your account is saved. Next time you log in, you'll pick up right where you left off.
That's correct: only an owner of the account can start the free trial. Ask the owner to do this.
Every new sender goes through a brief review, usually within one business day. You can send test emails to yourself right away. Emails you schedule will be sent as soon as the review is complete.
Xendy has one plan with everything included. You only pay for your number of active contacts. All tiers are listed on the pricing page.
One, with all features, unlimited emails, users and automations, personal support and help with your onboarding and migration. You only choose your number of contacts, your tier.
Starting at $22 per month for 2,500 contacts, excluding VAT. All prices are listed on the pricing page.
Only active contacts. Unsubscribed and blocked contacts don't count.
When Grow automatically is on, your subscription immediately moves up to the next tier as soon as you exceed your limit. You'll get a heads-up at 95% of your limit, followed by a confirmation afterward. When it's off, sending pauses as soon as you exceed your limit. It's on by default. An owner can turn it off at Settings › Subscription.
Your tier doesn't drop automatically. Choose a lower tier yourself — it takes effect on your renewal date.
10% discount. You pay once a year in advance, the first time after your free trial.
We'll create a custom tier for you. Slide to 150,000+ on the pricing page and schedule a callback.
Each company has its own subscription, free trial, and invoice.
You choose between Automatic payment and By invoice. The payment methods you see depend on your company's country.
| Your company's country | Automatic payment | By invoice |
|---|---|---|
| Netherlands | iDEAL | Wero, card, SEPA Direct Debit | Yes |
| EU outside the Netherlands | Card, SEPA Direct Debit | No |
| United Kingdom, Switzerland, US, Canada, Australia | Card | No |
From other countries, paying is not yet possible. PayPal and Bancontact are not available.
You confirm a €0.01 payment with your bank and receive that amount back immediately. This links your account. Subsequent payments are processed as SEPA Direct Debit, which is why your subscription shows it that way.
You grant a mandate and Stripe sends you a confirmation by email. A direct debit takes a few days to process. The invoice will show as Pending during this time.
Paying by invoice is only available in the Netherlands. You'll receive the invoice by email and pay within 14 days via the payment link on the invoice, or you transfer the amount using the invoice number as a reference.
On your renewal date. You can find it in Settings › Subscription under Next invoice.
Via Settings › Subscription, at Payment method click Change. This can be done by an owner, on a secure Stripe page.
Yes, on request. Email support@xendy.me and we'll switch it for you. By invoice is only available in the Netherlands.
Yes, payment is processed via Stripe. You enter your payment details in a secure form provided by Stripe.
You receive every invoice by email, and you can also find your invoices under Settings › Invoices. You can add a cost center or reference to your invoice.
Under Settings › Invoices. This page is visible to every user. Missing an older invoice? Email support@xendy.me.
Yes, every invoice is sent to your Email address for invoices.
Go to Settings › Subscription, under Billing details, click Change. Only an owner can do this. The change applies to new invoices; existing invoices are not affected.
Yes. Enter it during sign-up in the Billing details step, in the Cost center or reference field, or add it later via Settings › Subscription, under Billing details, click Change. It's free text of up to 140 characters and will appear on every new invoice.
No, an invoice goes to one address only: your Email address for invoices. If you want your accountant to receive the invoice, enter their address there or forward the invoice from your mailbox.
Our prices are exclusive of VAT. In the Netherlands, you pay 21% VAT and your VAT number is optional. In the rest of the EU, a VAT number is required and VAT is reverse-charged. Outside the EU, we don't charge VAT.
Check the country code and the number. Stripe validates the number when you save it. If it still doesn't work, email support@xendy.me.
Check the country, zip code, and city.
In the EU, the United Kingdom, Switzerland, the US, Canada, and Australia.
You change your subscription via Settings › Subscription › Change. You'll see the cost and start date before confirming.
| Change | Takes effect | What you pay |
|---|---|---|
| Anything during your free trial | Immediately | Nothing |
| Higher tier, monthly | Immediately | The difference on your next invoice |
| Higher tier, annually | Immediately | The difference for the rest of the year, invoiced immediately |
| From monthly to annually | Immediately, your year starts today | The annual amount, with any unused portion of your month credited |
| Lower tier | On your renewal date | The new price from that date |
| From annually to monthly | On your renewal date | The monthly price from that date |
Yes, on your renewal date, if your active contacts fit within the lower tier. Until that date, you can undo the change with Cancel change.
There are three possible reasons: your cancellation is in progress, you have an outstanding payment, or you're not the owner.
During your free trial, you can stop at no cost. After that, a notice period of 1 month applies. You cancel via Settings › Subscription › Cancel. Before you confirm, you'll see your final invoice and your last day.
Examples with a renewal date on the 6th of the month:
| Situation | Your subscription ends | Still to pay |
|---|---|---|
| During your free trial | At the end of your free trial | Nothing |
| Monthly, you cancel on December 20 | On February 6, you can use Xendy through February 5 | The invoice of January 6 |
| Annually, at least one month before your renewal date | On your renewal date | Nothing more |
| Annually, less than one month before your renewal date | One month after your renewal date | One month at the monthly price of your tier |
Go to Settings › Subscription › Cancel. Only an owner can do this. You can also email support@xendy.me.
During your free trial: none. After that: 1 month. With a monthly subscription, you usually pay one more invoice after you cancel — if you cancel on day 31, you pay for two months. With a yearly subscription, your subscription stops on your renewal date if you cancel at least one month in advance. If you cancel later, it runs for one more month at the monthly price of your tier.
Yes, until your end date, using Undo cancellation in Settings › Subscription.
Everything, as usual. The only thing you can't do is change your subscription — unless you undo your cancellation first.
Sending and automations stop, and your account is locked. Emails scheduled after that point are canceled.
Export your contacts via All contacts › Export and download any invoices you still need. After your last day, you won't be able to access them yourself.
Up to 90 days after your end date, you can request an export of your data by emailing support@xendy.me. After that, we delete your data, unless we are legally required to keep it, such as invoices. This is also covered in the data processing agreement.
Yes. You choose a new subscription and pay immediately, without a new free trial.
Pay the invoice first. As long as a payment is outstanding, you won't see the Cancel button. Can't manage that? Email support@xendy.me.
If a payment fails, your subscription continues as normal and the invoice remains open. Pay it as soon as possible, because unpaid invoices will eventually cause your account to be locked.
Your subscription continues and the invoice remains open. Under Settings › Subscription you'll see a payment issue notice, and owners receive an email. You can pay the invoice via Settings › Invoices using the View button.
Your account gets locked when you have 2 or more unpaid invoices, or when a single invoice has been outstanding for more than 60 days. If you pay by invoice, an invoice only counts as unpaid after the 14-day payment term has passed.
Pay the outstanding invoices and the lock will be removed automatically. Emails that were scheduled during that time are cancelled. You can reschedule them afterwards.
Ask your question in the chat at the bottom right, email support@xendy.me, or schedule a moment with Joeri.
The legal terms are in the terms and conditions.
In 'Account settings' you manage all the important parts of your Xendy account. On this page you'll find out what each section does and how to adjust your settings.
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