DNS records are settings for your domain. They tell mail servers that Xendy is authorized to send emails on your behalf. This prevents your emails from being blocked or marked as spam.

Without DNS records, you can't send emails from Xendy.

Log in to your domain provider and go to DNS management. Select your domain name.

Below you'll find documentation for the most popular hosting companies:

• TransIP
• Strato
• Hostnet
• Yourhosting
• Versio
• Antagonist
• Mijndomein
• Cloud86
• Vimexx
• Xel
• Shopify
• Hosting.nl

1. Go to Settings → Email Settings → Domain in the left menu.
2. Click the 3 dots on the right next to your domain name and choose View DNS records. You can also view the records in the DNS Records section at the bottom of the page.

You will see the following records, grouped into three sections:

For each record you will see the columns Type, Name, Value and Status. Use the copy button next to Name and Value to copy the details without errors.

Add all records via the DNS management of your hosting provider. After adding them, you can verify the records yourself: use the check button per record or click Check all to verify all records at once. Each record will show one of the following statuses:

• Found – the record is correctly present in DNS
• Not found – the record is missing or incorrect
• Checking… – the check is in progress
• Not checked yet – no check has been performed yet

If a record is not found, an inline diagnostic message will appear explaining what is wrong.

Once all records have the status Found, you can click Verify again to initiate a new verification with Amazon SES. It can take up to 72 hours for DNS changes to become visible worldwide. Once everything is correct, the status next to your domain name will change from "Validation pending" to "Verified".

After adding the records, it's smart to verify them via MXToolbox. This way you can be sure everything is set up correctly.

1. Check CNAME records (DKIM)

• Go to MXToolbox CNAME Lookup.
• Enter one of the three DKIM hostnames that Xendy gave you (these end in ._domainkey.yourdomain.com).
• Click CNAME Lookup.
• The result must point exactly to the corresponding value ending in .dkim.amazonses.com.

2. Check MX record

• Go to MXToolbox MX Lookup.
• Enter the subdomain on which Xendy sets the MX record: mailer.yourdomain.com (not your main domain).
• Click MX Lookup.
• The result must show feedback-smtp.eu-central-1.amazonses.com with priority 10.

3. Check SPF record

• Go to MXToolbox SPF Record Lookup.
• Enter mailer.yourdomain.com here as well and click SPF Record Lookup — the SPF record is on this subdomain, not on your main domain.
• Verify that the result is v=spf1 include:amazonses.com ~all.

4. Check DMARC record

• Go to MXToolbox DMARC Lookup.
• Enter your domain (e.g. yourdomain.com) and click DMARC Lookup.
• The result must show a valid DMARC record (e.g. v=DMARC1; p=none;).

• Everything correct: your domain is fully ready to use in Xendy.
• Warnings or errors: often caused by typos, a missing record, or DNS propagation that isn't done yet (can take up to 48 hours).
• No record found: check whether you actually added the record at your domain provider.